ࡱ>  bjbj99 4SSC 88 p p 8#I"&>dx HHHHHHH$KMH&HH'''^LH'H''<dj@Z?"="HH0#I>BN NDZ?Z?|N?'HHL$#INp : MURRAY EDWARDS COLLEGE Student Complaints Procedure: Formal Complaint form      Complete your personal details Surname/Family name: Title:First/Given name(s):College:Email/CRSid:University Student Number:Degree/Course of study:Start date of course:Year of study:Dept/Faculty:Do you require reasonable adjustments to be made to this process or correspondence to be sent to an authorised representative because of your disability (if yes, please provide details of the adjustments or authorised representative and evidence of your disability)?  If your complaint is about a matter that took place over 28 days ago, or it has been over 28 days since Local Resolution was attempted, please confirm your reason for lateness (you need to include evidence of your reason).  Please state the College institution(s) or person(s) who are the subject of the complaint.  5. Please state clearly and concisely the nature and key points of your complaint. Describe what has happened to give rise to the complaint; include key events, dates and other details.  5. Please state what action has been taken to try to resolve the complaint through Local Resolution (under Stage 1 of the Procedure) or explain the reasons why Local Resolution is inappropriate. Give details with dates and provide copies of relevant documentation.  6. Please provide a list of all items of evidence that you have submitted to be considered as part of the complaint, including any witness statements. The evidence that you supply must be complete, relevant and proportionate. Evidence Author of Evidence Date of Evidence Relevance of Evidence 7. Please state what outcome you are hoping to obtain following your complaint  8. Statement by Student (please tick to indicate your agreement with each statement): I have read and understood the Student Complaints Procedure available at: LINKI agree to the College handling my complaint and personal information in accordance with the Policy on the use of personal information under the Student Complaints Procedure. This will include sharing a copy of my complaint with staff involved in the complaint, so that they can respond to all aspects of my complaint.I confirm that any statement included in my application from someone supporting my complaint has been provided with the explicit consent of that person and their understanding that this information will be shared in accordance with the Procedure.I understand that I should inform the Senior Tutor immediately if any part of my review is being dealt with in a Court or Tribunal, or any other body.I declare that the information I have given on this form is true, correct and complete, to the best of my knowledge. Signed: ________________________________________________________ Date: ________________________________________________________  Submit this form and all evidence to the Senior Tutor You will receive a formal acknowledgment of your complaint normally within 7 days.     PAGE  PAGE 1 Form: SCPF2 Use this form if: you are a student of ɫɫӰԺ; you are dissatisfied with the Colleges action or lack of action, or the standard of service provided by or on behalf of the College during your time as a student. the matter you wish to complain about has affected you. Before completing this form you should: read the Student Complaints Procedure and the Policy for handling personal information at: GIVE LINK; seek advice or support from your Tutor, or the Students Unions Advice Service ( HYPERLINK "http://www.studentadvice.cam.ac.uk" www.studentadvice.cam.ac.uk) or another source of advice/support; attempt to resolve your problem through Local Resolution, by speaking or writing to the staff member responsible for the service, action or behaviour being complained about, if this is appropriate. Where it is appropriate, you are expected to attempt Local Resolution as soon as the matter occurs and in any case within 28 days of the matter occurring. You cannot use this form if you want to complain about: a University matter use the University complaints procedure https://www.studentcomplaints.admin.cam.ac.uk/student-complaints ; examination results - find the right form at:  HYPERLINK "http://www.studentcomplaints.admin.cam.ac.uk/examination-review" www.studentcomplaints.admin.cam.ac.uk/examination-review; the behaviour of a student - find the right form at:  HYPERLINK "http://www.studentcomplaints.admin.cam.ac.uk/reporting" www.studentcomplaints.admin.cam.ac.uk/reporting; the Students Union find the right form at:  HYPERLINK "http://www.cusu.co.uk/about/complaints" www.cusu.co.uk/about/complaints. Deadlines for making a complaint: complaints should be made within 28 days of the matter arising, or within 28 days of the conclusion of Local Resolution (explained above), where you think that Local Resolution is appropriate. Complaints made after these deadlines will be considered late; if you wish the College to consider a late complaint then you will need to include a valid reason and evidence for lateness in addition to your complaint. You will then be informed either that your reason for lateness has been considered valid or that your complaint is out of time. 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